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As a (paid) service member for over two years now, I can say, without a doubt that this is, by far, one of the worst things I've seen in my years of working with software. Really! In practice? This service and it's support is, well, rather horrible to say the least. PlayOn advertises the ability to record video from sites like Amazon, Netflix, CBS, and more. I believe your services have potential and I feel that I was extremely patient about handling the many problems but at some point even very patient people have to call it quits. Please make sure that both my cloud and desktop services with playon are cancelled. Their recommendations never seemed to have any practical answers to the many problems with the services I purchased. As other customers have mentioned in their playon reviews, when I reported a problem the support reps emailed me a lot of questions and then provided a lot of highly technical and mostly incomprehensible recommendations. But these notices were only posted (not emailed or texted to me) on the playon site after I spent hours and hours trying to backup my movies. I did eventually receive a couple of notices that playon was not currently working with one or more of the streaming services I subscribed to.
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If I had recieved some customer support when this was happening I wouldn't have cancelled my services. Spending hours trying to back up movies when playon was not working with specific streaming services was extremely time consumimg and frustrating. HOWEVER, not being able to access movies on multiple streaming services was my main reason for cancelling my services.
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But only a few of the movie backups contained subtitles although I always made sure to turn the subtitles on before backing up my movies. I also need subtitles with the backups as I'm a senior and have a hearing loss. I contacted support about this problem 3x over a 2 week period, with no response. For example, I upgraded my cloud storage memory and was charged for this, but never received the upgrade. I cancelled my plan with you today due to not receiving responses (or comprehensible responses) from your support representatives.
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THIS IS WHAT I WROTE TO PLAYON WHEN I CANCELLED MY SERVICE ( AFTER ABOUT 2 MONTHS OF USING THIS SERVICE). My advice to everyone is to stay far away from this app. I decided to completely wipe my computer and reinstall Win 11 to rid my computer of anything to do with PlayOn. I then checked my registry and found remnants of PlayOn scattered throughout. PlayOn is nothing short of a scam and piece of crap app. Once corrected, I immediately removed PlayOn from my system and cancelled the new subscription. For some reason, PlayOn had changed my audio settings. In addition, my audio was no longer working on my computer. Exactly 2 minutes after I subscribed to this new service, downloaded and installed it, I was having the same problems logging into my streaming services.
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Of course, I can still use my 'lifetime subscription PlayOn' on Windows 10 & 7, but.WTH? Since I was having problems with my current version on Win 10 and it doesn't work on Win 11, I figured I might as well bite the bullet and subscribe to PlayOn Home. I sent an email to customer support and was told they were not planning on continuing the desktop version with Win 11, but that they would 'gladly' give me 3 months free to their new "PlayOn Home" subscription based app. Now came the kicker, I recently upgraded my computer's OS to Win 11 I suddenly found out my 'lifetime' subscription 'died'.
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When I could log on, PlayOn seemed to download even slower than before (I have a gigabit internet connection) even when I prioritized my laptop on my router. It would not log on to my streaming services, even though it prominently displayed their logos in the menu. I downloaded and installed the latest version and for the most part the program did what it was supposed to do, although I forgot how long it took to record these programs.
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Recently I regained interest in some series I wanted to capture to watch while I was traveling. Although I recorded a few movies with it, I never really spent a lot of time or effort playing with it. Several years ago I bought a "lifetime" subscription for PlayOn which initially worked quite well.